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Privacy Policy

Effective date: July 22, 2026

Last updated: July 22, 2026

This Privacy Policy explains how Silah Technologies (SMC-Private) Limited ("Company", "we", "us", or "our"), operating the digital platform ittisaal™ ("ittisaal™", "Platform", or "Service"), collects, uses, discloses, and protects information when you visit our website at [https://ittisaal.pk] or use our conversational marketing, messaging automation, and API integration services.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information necessary to provide, maintain, and optimize our software-as-a-service (SaaS) and conversational messaging platform:

  • Account & Registration Information: When you sign up for an account on Ittisaal, we collect business details, including your full name, business email address, phone number, company name, billing address, and payment credentials.
  • Messaging & Communication Data: When you connect your messaging channels (such as WhatsApp Business API, SMS gateways, or web chat widgets) to Ittisaal, we process message metadata, recipient phone numbers, message template logs, and conversation timestamps required to route and deliver your messages.
  • Technical & Usage Information: We automatically collect log data when you interact with our platform, including IP addresses, browser types, operating systems, access times, and API usage analytics.

2. How We Use Your Information

We use the collected data solely for business operations and service delivery, including:

  • Provisioning, operating, and maintaining the Ittisaal SaaS engine.
  • Processing and routing outbound/inbound messages via authorized third-party telecommunication networks and cloud messaging APIs (e.g., Meta WhatsApp Cloud API).
  • Authenticating user access and managing billing subscriptions.
  • Ensuring system security, preventing unauthorized access, and detecting abuse or spam.
  • Complying with applicable legal obligations and regulatory requests.

3. Messaging Privacy & Third-Party APIs (Meta / WhatsApp)

ittisaal™ integrates directly with third-party service providers to facilitate business messaging:

  • Meta WhatsApp Business API:Message content routed through the Meta WhatsApp Cloud API is encrypted in transit and processed in accordance with Meta's WhatsApp Business Terms and Data Processing Terms. Meta acts as a data processor for message delivery. Message content is retained only as long as necessary for transit and operational logging.
  • No Sale of Personal Data: We do not sell, rent, or trade personal phone numbers, contact lists, or message transcripts to third-party advertisers or data brokers.
  • Consent & Opt-Out Management:Ittisaal enforces strict compliance protocols. Businesses using Ittisaal are required to obtain prior consent from end consumers before initiating marketing messages. End consumers may opt-out of communications at any time by replying "STOP" or using provided unsubscribe options.

4. Data Sharing & Disclosures

We may share your information only under the following limited circumstances:

  • Service Providers & Sub-processors: With trusted third-party infrastructure providers (such as cloud hosting partners, database providers, and messaging gateways) that assist us in operating our platform.
  • Legal Requirements: If required to do so by law, court order, or governmental authority in Pakistan or other relevant jurisdictions.
  • Business Transfers: In the event of a merger, acquisition, or reorganization of Silah Technologies (SMC-Private) Limited, customer assets may be transferred subject to this Privacy Policy.

5. Data Retention & Deletion

  • We retain account information for as long as your subscription with Ittisaal remains active.
  • Messaging logs and transmission metadata are retained only for the duration needed to resolve technical routing issues, prevent fraud, and meet regulatory audit requirements.
  • You may request the permanent deletion of your account and associated business data at any time by contacting our privacy team.

6. Data Security

We implement industry-standard technical and organizational security measures—including HTTPS/TLS encryption for API traffic, secure database storage, and strict role-based access controls—to protect data against unauthorized access, alteration, or destruction.

7. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our services or legal obligations. Any updates will be posted on this page with an updated "Effective Date."

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Legal Entity: Silah Technologies (SMC-Private) Limited
  • Brand / Product: ittisaal™
  • Official Website: www.ittisaal.pk
  • Email: fmunirdev@gmail.com
  • Address: 29/C, Al Rehman Garden Phase II, Sharqpur Road, Lahore, Punjab, Pakistan